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Milestone Reviews: The One Platform to Manage Your Online Reputation

Stay on top of what your customers are saying about you and your competition across channels
Are you staying on top of your reviews and reputation? Did you know that 74% of consumers trust a business more if it has positive reviews? Milestone Reviews is an award-winning online review management software that helps you control your business reputation. The single, integrated interface lets businesses monitor reviews and social media buzz and easily interact with customers on the fly. Because your reputation matters.
 
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Monitor your reviews on a single screen

Fetch reviews across locations and channels to monitor. Sort and filter reviews by channel, rating, date range, and keywords.

Real-time response of reviews

Respond to your customer reviews in real time on top channels, such as Google, Yelp & Facebook. Set up custom response templates based on the review sentiment for even faster responses.

Keep an eye on your competition

See what customers are saying about your competition and benchmark your reputation against theirs.

Keyword Analysis & Custom Tags

Gain a deeper understanding of what your customers are saying about you across reviews based on trending keywords. What's more, define custom tags that get automatically assigned to reviews based on a set of keywords to track reviews efficiently. 

Reviews Analytics

View your reputation across channels and locations on a single dashboard. Analyze your top sources, average rating, responded and un-responded reviews, and lots more.

Manage your workflow with ease

Clear callouts for reviews needing your immediate attention, use response templates for quicker responses, trending keywords and custom tags to filter your reviews, and segregate your reputation performance by channels and locations.

Publish reviews to your website and improve your trust

Create fresh content on your website by publishing customer experiences in the form of reviews and improve trust to spur conversions.

*For Milestone CMS customers only

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